Frequently Asked Questions

Everything you need to know about bringing Pavilion quality into your home.

How long does shipping take for furniture items?

Standard shipping for small decor takes 3-5 business days, while larger furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.

What is your return policy for home goods?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.

Do you offer assembly services?

Yes, we offer premium in-home assembly for an additional fee. This service includes professional setup in your room of choice and the removal of all packaging materials.

Are your materials sustainably sourced?

At Pavilion, we prioritize the planet. 80% of our wood products are FSC-certified, and we use OEKO-TEX certified fabrics to ensure no harmful chemicals enter your home.

Can I request fabric swatches before purchasing?

Absolutely. You can order up to five complimentary fabric swatches through our website to help you visualize textures and colors in your own space.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture investments.