Returns & Exchanges

At Pavilion, we want you to love your home as much as we do. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all hardware and assembly instructions are included to qualify for a full refund.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.

4

Drop Off or Schedule

Take your package to the nearest authorized carrier location or schedule a home pickup for larger furniture pieces through our customer service team.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing